Privacy Policy

Information We Collect

When you use our services or visit our website, we collect information that helps us provide better API testing solutions and maintain secure operations.

Information You Provide Directly

• Contact details (name, email address, phone number) when you reach out to us
• Company information and project requirements during consultations
• API documentation and technical specifications you share for testing purposes
• Feedback and communication through our support channels
• Account information if you create a service account with us

Information We Collect Automatically

• Website usage data including pages visited and time spent
• Technical information like IP address, browser type, and device characteristics
• API testing logs and performance metrics during service delivery
• Error reports and system diagnostics to improve our testing tools

How We Use Your Information

We use collected information solely to deliver professional API testing services and maintain productive client relationships.

Data Sharing and Disclosure

We don't sell your personal information. Period. Here's when we might share information and why:

Service Providers

We work with carefully selected third-party tools for hosting, analytics, and communication. These providers only access information necessary for their specific functions and are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by Thai law or to protect our legal rights. This includes responding to court orders, legal processes, or addressing potential security threats.

Business Transfers

If Radiwavex undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You'll receive advance notice of any such changes.

Data Security and Protection

We take data security seriously because your trust is essential to our business relationship. Our security measures include:

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure server infrastructure with regular security updates and monitoring
• Access controls ensuring only authorized personnel can view your information
• Regular security audits and vulnerability assessments
• Incident response procedures for potential security breaches
• Employee training on data privacy and security best practices

Your Privacy Rights

Under Thai Personal Data Protection Act (PDPA) and international privacy standards, you have specific rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we hold about you. We'll provide this in a commonly used format within 30 days of your request.

Correction and Updates

If your information is inaccurate or incomplete, you can request corrections. We'll update our records promptly and notify relevant third parties when necessary.

Deletion Rights

You can request deletion of your personal information, subject to certain limitations. We may need to retain some information for legal compliance or legitimate business purposes.

Processing Restrictions

You can request that we limit how we process your information in specific circumstances, such as when you contest the accuracy of the data.

Objection Rights

You can object to processing based on legitimate interests. We'll stop processing unless we have compelling legitimate grounds that override your interests.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations:

• Active Projects: Information is retained throughout project duration and for 12 months afterward for support purposes
• Financial Records: Kept for 5 years as required by Thai accounting regulations
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Anonymized after 26 months and deleted after 50 months
• Support Communications: Kept for 3 years to maintain service quality and resolve potential disputes

When information is no longer needed, we securely delete it using industry-standard data destruction methods.

International Data Transfers

Our primary operations are based in Thailand, but we may transfer data internationally when using cloud services or working with global clients. When we do:

• We ensure adequate protection through appropriate safeguards
• We use service providers with strong privacy commitments
• We implement additional security measures for sensitive information
• We comply with applicable data transfer regulations

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our content:

Essential Cookies

These cookies are necessary for basic website functionality and cannot be disabled. They enable core features like security, network management, and accessibility.

Analytics Cookies

We use analytics tools to understand website usage patterns. This helps us improve content and user experience. You can opt out of analytics tracking through your browser settings.

Managing Cookie Preferences

Most browsers allow you to control cookies through their settings. However, disabling cookies may limit some website functionality.

Children's Privacy

Our services are designed for businesses and professional use. We don't knowingly collect personal information from children under 13. If we discover we've inadvertently collected such information, we'll delete it immediately.

Updates to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll post the updated policy on our website with a new effective date
• We'll notify you via email if you've provided your contact information
• We'll provide at least 30 days notice before major changes take effect
• We'll maintain previous versions for reference when possible

We recommend reviewing this policy periodically to stay informed about how we protect your privacy.